Customer Success Engineer

SUMMARY

We’re looking for a Senior Customer Success Engineer to join our Customer Success team. You will be the Rasa expert that our Enterprise customers will collaborate with as their trusted partner to accelerate their adoption of Rasa’s solutions with project deliverables throughout the term of the residency. You will be reporting to the Director, Customer Success Engineering.

We are hiring for this position in Germany, or Serbia.

We can only provide work authorization/visa sponsorship in Germany.

ABOUT THIS ROLE

Enterprise companies choose Rasa Professional Services to get access to product experts, accelerate time to market, and ensure project success. As a Senior Customer Success Engineering, you'll make an impact on your team by:

• As part of Rasa’s customer success engineering team, collaborate with multiple customers to ensure successful adoption and satisfaction with Rasa products.
• Provide technical guidance and strategic advice to help customers optimize their AI assistants, with a focus on best practices and long-term success.
• Support customers through proactive and reactive issue resolution, escalating to technical teams when necessary.
• Provide proactive, consultative advice to help optimize the performance of our customers’ Rasa deployments.
• Help champion an environment for ongoing strategic customer success.
• Capture and communicate customer insights to Rasa’s product and engineering teams to help shape product development.
• Participate in Rasa internal training and education sessions.

RESIDENT AI ENGINEER MISSIONS

Starting as a Customer Success Engineer (CSE), you have a clear path for growth within Rasa. Over time, you may be invited to take on Resident AI Engineer (RAI) missions, working directly with specific clients on their AI projects. As an RAI, you'll move beyond general support to provide hands-on technical implementation, optimization, and troubleshooting of Rasa assistants.

RAIs embed within customer teams or support multiple clients, actively engaging in coding, model deployment, and real-time issue resolution.

ABOUT YOU

• Deep technical expertise in Rasa and conversational AI development as well as on-premise infrastructure management.
• A minimum of 5 years of professional work experience with Rasa or equivalent.
• Experience serving as part of a key customer leadership team, working with technical and business decision-makers.
• Experience with either Python or Full Stack apps that run in the cloud, ideally DevOps experience with Kubernetes.
• Ability to act as an industry-encouraging leader in both customer meetings and public settings.
• You will be working from Germany, or Serbia.

Please keep in mind that we are describing the background we imagine would best fit the role. Even if you don’t meet all the requirements, yet you are confident that you are up for the task, we absolutely want to get to know you!

WHAT YOU CAN EXPECT FROM US

• Flexible hours and a dedicated remote budget.
• A stipend for professional development fund & 6 paid education days to help you grow within your role.
• 26 days of PTO.
• A Macbook, and other tech to help you to do your job.
• We have regular remote team events, as well as a company-wide offsite annually.
• Health benefits Private Health optional (Serbia Only).

You can find more information about our benefits per location here: Rasa Perks & Benefits.

ABOUT US

Rasa is a leader in generative conversational AI, enabling enterprises to build and deliver next-level AI assistants. Merging a state-of-the-art engine with a user-friendly no-code UI, Rasa offers an open and adaptable platform that perfectly aligns with business logic. This innovative approach makes Rasa a reliable and trusted choice for enterprises seeking to enhance customer interactions while reducing costs. Rasa is privately held with funding from StepStone, PayPal, Accel, Andreessen Horowitz, Basis Set Ventures, and others. The company was founded in 2016 and is remote-first with a global presence.

Rasa is an equal opportunity employer. We are still a small team and are committed to growing inclusively. We want to augment our team with talented, compassionate people irrespective of race, color, religion, national origin, sex, physical or mental disability, or age.