About Us
PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents.
Our customers, which include the world’s leading logos, are expanding how they use our platform—driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.
The Role: Forward Deployed AI Engineer
Join our AI Deployment team to play a critical role in deploying voice agents that handle tens of thousands of customer interactions every day.
As a Forward Deployed AI Engineer, you'll directly influence PolyAI’s growth by rapidly implementing and optimising cutting-edge voice AI solutions tailored to our enterprise customers' needs.
You will serve as the primary technical liaison between PolyAI and our clients, collaborating closely to understand their requirements, deliver customised solutions, and ensure measurable success and customer satisfaction.
This role offers an exciting blend of technical innovation, entrepreneurial spirit, and impactful client interaction, giving you the opportunity to shape the future of AI-powered customer experiences.
Who We're Looking For
- Passionate about AI, specifically voice-driven technologies, with a strong motivation to continuously expand your expertise
- Strong technical background or demonstrated ability to quickly grasp complex concepts (preferred: Engineering, Computer Science, Data Analytics, or related fields)
- Thrives at the intersection of technology and customer success
- Highly autonomous, proactive, and comfortable working closely with clients
- Skilled in stakeholder management while maintaining business objectives
What You Will Do
- Hands-on development and deployment of conversational AI systems for one enterprise client
- Gain deep understanding of the product/platform, including capabilities and limitations
- Collaborate with product teams and present roadmaps to clients
- Creatively address platform constraints without direct coding
- Serve as the primary technical contact for clients
- Manage technical communications and resolve issues efficiently
- Work with Product Solution Managers (PSMs) and Customer Success Managers (CSMs) to support client success
Qualifications
- 2–5 years of client-facing experience in solution implementation, technical consulting, or similar roles
- Strong technical foundation (background in Computer Science, Engineering, or Data Analytics)
- Proven ability to independently manage projects and solve both technical and non-technical problems
- Able to manage multiple stakeholders while staying focused on results
- Excellent communication skills; can explain technical concepts to non-technical audiences
- Creative and solutions-oriented mindset with the ability to overcome complex challenges
- Passionate about building AI that positively impacts daily life
- Experience with Python programming
- Native-level English proficiency
Benefits
- 💰 Participation in the company’s employee share options plan
- 🏝 Flexible PTO policy + 11 designated company holidays
- 🏥 100% coverage for employee + 50% for dependents (medical, dental & vision)
- 👪 Life insurance
- ◻️ Short-term and long-term disability (STD & LTD)
- 💰 401k contribution opportunity
- 📚 Annual learning and development allowance
- 🏡 One-time work-from-home allowance when you join
- 🧡 Enhanced parental leave
- 👨👩👧 Company-funded fertility and family-forming programs
- 🌸 Menopause care program with Maven
Our Core Values
- Only the best: We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.
- Ownership: We care deeply about what we do. We take ownership of our initiatives, decisions, and outcomes.
- Relentlessly improve: We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.
- Bias for action: Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.
- Disagree and commit: We are all working toward the same goal. If we don’t agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.
- Build for people: We are hyper-focused on delivering the best automated experiences possible so that we can empower people to get exactly what they need, when they need it.
