Support Engineer

We’re jump

We’re looking for early engineers to help support our app. You’ll work with our Customer Success team to debug customer issues, find (and sometimes fix) bugs, document problems, offer product improvement suggestions, etc. You’ll probably need enough programming experience to know you’ve got a knack for it, but you don’t need a lot of experience. You will need to be very smart, hard working & have grit.

Here’s some info that developers like to know:

• All Elixir/Phoenix/LiveView with relatively few dependencies
• About 30 integrations with a consistent client interface, all based on Tesla (Finch adapter)
• Consistent patterns across the codebase
• The latest LiveView and LiveView features
• Tailwind for styling, default esbuild for js
• Liveview tests, wallaby for e2e tests when js is involved
• A super powerful and interconnected admin interface so it’s very easy to debug problems and collaborate
• Great logging and observability with GCP logging, appsignal, Prometheus, grafana, etc
• Github (rebase merge and squash)
• One review is required to merge
• The author has complete responsibility and authority of their code. No gatekeeping. Requires being a good citizen
• We move extremely fast. Many bug fixes and small features every day. A big feature typically started and shipped in a few days.
• Automatic staging environments for every PR
• Hammox for testing. Only a few mocks for the very boundaries of the app (MockHTTP, MockTime, etc)
• We do a ton of cutting-edge stuff with LLMs (OpenAI and Anthropic) and have a robust framework for routing prompts to different models and testing new prompts/models. We use prompt caching, JSON mode, function calling, assistants, etc
• Host our own embeddings with pgvector
• We do some Rust/Rustler stuff, C/NIF stuff
• We use the adapter pattern a lot. It’s really easy to add new integrations.
• Absinthe for GraphQL (for mobile apps)
• All infrastructure is in terraform. Everything. Github, cloudflare, etc. If there’s a provider we use it.
• We’re hosted on GCP, k8s on GKE, all configured in Terraform. No YML.
• Postgres 15 on Cloud SQL. One read replica but we can add more easily.
• SOC 2 with Vanta
• Slack for communication & Notion for tickets
• We buy whatever subscriptions you need (Cursor.ai, ChatGPT, etc)
• We’re a small and efficient dev team
• We’re growing gangbusters. All revenue-backed, super low churn.
• Raised a $4.6M seed a few months ago

Perks and Benefits

• Health/Dental/Vision insurance
• 401k (no match right now)
• Take the time you need PTO (4 weeks-ish, but we don’t keep track)
• $90k-$120k depending on experience
• Based in SLC, Utah
• Fully remote OK. We’d like it if you’d fly in occasionally to get to know you.
  80K - 120K USD a year Remote restrictions
• Workday must overlap by at least 2 hours with Denver, CO, USA
• Must be a resident of United States